Project Description
The customer relationship management module provides the tools to collect, organize, store, and analyze customer information related to daily business operations.It helps in managing campaigns, feedback, complaints, and evaluation.
Main features
- Organized management and storage of customer-related master data, contacts, contact information, addresses.
- Creating individual customer groups.
- Customer grouping based on multiple criteria in parallel.
- Customer grouping based on multiple criteria in parallel.
- To define the target group, logging communications during the campaign.
- Measuring sales performance during the campaign, for evaluating campaigns.
- Complaints handling.
- Recording future tasks.
- Customer data can be imported from various sources.
The most important benefits – Customer Relationship Management module
Instead of searching for data, you can also make deals, as everything is available here quickly and in an organized manner.
The salesperson is in front of the customer and has all the previously discussed information, as everything is there in the system.
The steps of the complaint handling process can be specified in advance in the system.
We can continuously monitor the status of customer complaints and who did what and when to resolve the matter.
By recording additional information, we can make our relationship with our customers more personal (birthday, name day, family event) and increase our trust capital.
If a sales employee leaves, the new colleague immediately has access to the customer information they need for their job.
English (UK) 
Magyar